GTC

DD-LAB Ltd.
Tel: +36 30 108 5916
e-mail: test@dualdur.com
www.dualdur.com
General Terms and Conditions
DD-LAB Limited Liability Company
1 May 2021.
Last update date: 2025.03.06.
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General Terms and Conditions

• For a health service contract -
  DD-LAB Limited Liability Company (registered office: 2011 Budakalász, Zöldfa utca 38;
  company registration number: 13-09-207269; tax number: 28746519-2-13; hereinafter referred to as the "Service Provider"), and
  the customer using the service (hereinafter referred to as the Customer; the Service Provider and the Customer hereinafter referred to as
  jointly: parties, separately: Party) in respect of the health service relationship between the
  Unless otherwise agreed in writing by the Parties, these General Terms and Conditions (the
  hereinafter referred to as "GTC").

1. Interpretative provisions
   Service provider: DD-LAB Korlátolt Felelősségű Társaság (registered office: 2011 Budakalász, Zöldfa utca 38.;
   company registration number: 13-09-207269; tax number: 28746519-2-13; represented by András Pál Bózsik, Managing Director
   independently; telephone: +3630 108 59 16; e-mail: test@dualdur.com)
   Service: a health service as defined in Annex 1 to the GTC and the related
   other related services (e.g. appointment booking, information, etc.);
   Client: a person who uses or receives a healthcare service;
   Service Fee: the fee paid by the Customer to the Service Provider for the provision of healthcare and other related
   a fee payable as consideration for the service. The current Service Charges are set out in Annex 2 of these GTC.
   Annex, while the detailed rules concerning the payment and due date of the fee, non-payment of the fee and
   rules are set out in these GTC.
   Medical records: the medical records that come to the knowledge of the Service Provider in the course of the
   A record containing health and personal identification data relating to the treatment of a customer,
   records or any other form of information, regardless of its medium or form;
   Civil Code: Act V of 2013 on the Civil Code;
   Act CLIV of 1997 on Health Care.
2. Creation and termination of the individual service contract
   2.1 The provisions of these GTC shall apply to the laboratory diagnostic services
   health service contracts for the provision of services, the
   to the offer made by the Customer and accepted by the Service Provider, and to the
   apply to laboratory diagnostic services provided to a customer. These GTC
   all individual orders and contracts concluded by the Service Provider with the Customer (hereinafter:
   „Individual Contract”) shall be binding and valid.
   The Service Provider shall not sell the health and other products sold by it or its intermediary,
   related and intermediated services (hereinafter referred to as the "Service") to the Service
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   in accordance with the terms of the contract and these GTC, within the limits set out herein.
   provides to the Customer.
   The legal relationship of the Parties arising from the service contract shall be governed by the general and special rules of the Civil Code, the Civil Code.
   the provisions of other legislation and professional guidelines, or, in their absence, the methodological
   and in the absence of rules, professional guidelines and methodological manuals published in the
   published in the widely accepted literature, provide the content for the professional requirements that have been established
   legal relationship.
   The Service Provider has the necessary authorisations to provide the service and the relevant health
   has the staff and equipment required by the legislation on the subject, and
   as an intermediated service. Contributors to the service are expected to provide the following services
   with due care, in accordance with professional and ethical rules and guidelines and the legislation in force
   are provided in compliance with.
   The Service Provider's activities with the involvement of other health care providers as intermediaries
   will be carried out by. By using the service, the Customer expressly agrees that the ordered
   the performance of the service(s) by the Service Provider's performance assistants, such as collaborating doctors, the
   Service laboratory employees, assistants and in some cases collaborators,
   through subcontractors, for whose services and activities it is responsible,
   as if the activity entrusted to its intermediaries (subcontractors) had been carried out by itself.
   The Customer acknowledges that, if the legal requirements or the Service Provider's request
   refuses to sign the information or consent forms, the Service Provider is entitled to and shall
   is obliged to refuse to provide the service, and if it has incurred costs in this connection,
   to enforce it fully against the Customer. In this case, the Service Provider shall be entitled to
   to withdraw from the contract between. The Service Provider is entitled and obliged to terminate the service for the benefit of the Customer.
   to meet. The Customer is obliged to pay the purchase price of the service to the Service Provider in full and on time.
   to pay.
   The validity of the declaration of a minor Client with limited legal capacity - if the law
   unless otherwise provided - the consent and declaration of your legal representative.
   the performance of any service (sampling, testing, diagnostics, etc.) by the service provider
   on condition that the Client or the person from whom the sample is sent for testing has agreed to it,
   voluntary, free from deception, threat or coercion, and based on appropriate information
   give your consent. The Customer may give such consent in writing, unless otherwise provided by law.
   has.
   The contractual relationship between the Parties shall be governed by the Individual Contract, these GTC and all the provisions of each
   the declaration required for the provision of services. In accordance with this
   The term „contract” as used in the GTC shall mean, depending on the context, both a contract between the Parties
   contractual relationship, including both the Specific Contract and the GTC. The concluded
   contract is a written contract, the conclusion of the contract is confirmed by the Customer's billing
   data certified by the Service Provider in accordance with the accounting and tax legislation
   in the manner and for the period specified.
   2.2. The Service Provider shall be obliged to notify the Customer of the receipt of the Customer's order by electronic means.
   confirm it without delay, enclosing a request form. If this confirmation is received by the Customer
   within 168 (one hundred and sixty-eight) hours from the date of dispatch of your order, the Customer has not received
   the Customer is released from any obligation to make an offer or enter into a contract.
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   The Individual Contract is concluded on the date on which the Customer has sent the electronically
   fill in and return the data request form to the Service Provider's e-mail address.
   The Service Provider will issue a fee request form based on the data request form, which will be sent electronically to
   For the client. The use of the Service is subject to the prior payment of the Service Fee as set out in the
   is possible after payment. The Customer shall pay the final invoice within 5 days of the date on which the
   within one day.
   The order and its confirmation shall be deemed to have been received by the Service Provider or the Customer
   as having arrived when it becomes available to it.
   The Service Provider or its intermediary will meet the Customer at the time agreed and booked in advance. On
   by making an appointment, the Service Provider will provide the requested health service in advance
   at an agreed time.
   The Service Provider undertakes to provide the Services in a professional and contractually correct manner.
   to provide.
   The Service Provider shall be entitled to subcontract the provision of services to other
   in a healthcare institution or through intermediaries.
   The Service Provider is entitled to change the time or place of the service at any time, but the change
   immediately notify the Customer, who is entitled to withdraw from the service as a result of the change
   to stop.
   The Client must fill in the Patient Information Form at the place of the examination prior to the use of the service.
   complete and sign the form. In the absence of completion and acceptance of the Patient Information Form, the service
   shall not be commenced and the contractual relationship between the Parties shall terminate with immediate effect
   will cease.
   To verify the identity of the Customer for the purposes of using the service
   the Customer must present a valid identification document to a person authorised by the Service Provider
   (e.g. identity card, passport, driving licence). Refusal to provide proof of identity
   the use of the service cannot be started.
   2.3. The test results or findings will be sent to the e-mail address provided by the Client (by post, upon request).
   address), the legal relationship between the Parties shall be automatically terminated on the
   will cease upon completion.
   The Customer may terminate the Individual Contract at any time with immediate effect, but shall be liable for the
   for obligations and costs already incurred by the Service Provider.
   The Service Provider is also entitled to terminate the Individual Contract at any time, however, the period of notice shall be
   must be sufficient to enable the Customer to obtain the healthcare service ordered from another
   to ensure that.
   The Service Provider has no obligation to enter into or maintain a contract. The Service Provider shall be entitled to
   suspend the provision of services under the Contract with immediate effect, or, at its option, to
   Terminate the contract with immediate effect if
   i. the Customer fails to make payment or is late in making payment;
   ii. the Customer has seriously breached the Individual Contract or any provision of these GTC;
   breaks;
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   iii. the Service Provider considers that the Customer is not cooperating properly with the service(s)
   to be carried out effectively, including in particular if:
   - you do not follow your doctor's instructions;
   - disturb other patients or staff members with their behaviour;
   - your health or mental state, changes in it, or the adequacy of the service
   may, in the opinion of the Service Provider, make it difficult or impossible for the Service Provider to perform;
   - regularly or repeatedly miss agreed appointments without
   You would inform the service provider in advance.
   In addition to the above, the Individual Contract shall terminate:
   i. by mutual agreement of the parties,
   upon the death of the Customer,
   the termination of the Service Provider without legal succession,
   in the event of the withdrawal of the Service Provider's operating licence,
   v. by withdrawal.
   In the event of termination of the contract, the health care service ordered or already provided
   there shall be an appropriate settlement of accounts between the Parties or their successors in title in respect of.
   the Customer or its successor in title shall reimburse the Service Provider or its successor in title for any
   the value of the health service.
3. Duty to cooperate
   The Parties have a duty of cooperation during the term of the Individual Contract. The Customer shall be obliged to.
   Cooperate with the service provider or intermediaries at all times during the use of the service.
   The Customer is obliged to provide the Service Provider with the following information in connection with the use of the service
   with all relevant information about your condition. If, in order to carry out the investigation, the Customer
   a written declaration or consent is required, failing which the Service Provider may
   refuse to provide.
   The Customer undertakes that, in the event of any change to his/her data, he/she will not.
   inform the Service Provider in writing within 5 (five) working days of the date of the cancellation. The obligation to inform
   the legal consequences of failure to provide the information to the person who has failed to provide it or
   the Party that is in default.
4. Communicating test results, health information
   The Customer will send the findings of the investigation to the e-mail address provided by the Customer.
   If the Client does not have an e-mail address, he or she may request in writing that the finding be sent by post to the
   delivery of.
   If the Customer requests the sending of an e-mail, he/she assumes the responsibility for ensuring that the
   your e-mail address is accurate and your mailbox is not accessible to any other person. The Service Provider shall not
   for any breach of data protection resulting from the disclosure of the data and for any other damage.
   The Client acknowledges that the results of the investigation or any other information relating to the Client
   health information cannot be provided by telephone. Exceptions are life
   dangerous discrepancy, in which case the telephone number provided in advance in the personal data controller,
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   identity verification, you can obtain information after identification, in which case the
   the Service Provider will attempt to reach you by telephone up to two times.
   With a substantiated complaint about the content of the artefact, the Client may notify the Commission of the receipt (arrival) of the artefact.
   within 8 (eight) days of the date of the complaint.
   The content of the report is not a substitute for a professional medical opinion. Data other than normal
   are usually not assessable or misleading on their own. Laboratory tests
   always requires medical expertise.
5. Value of the Service
   The Customer is liable to pay a fee for the service he/she uses. The Customer shall pay for the service
   as consideration for the services, the current fees calculated on the basis of the price list in force at the time, or
   shall pay the Service Provider the fee set out in the individual quotation.
   The Service Fee is the price of the service listed in the price list, which is not, or not always,
   or does not fully cover other charges that may be included in the service
   services and the cost of medicines and medical equipment used. At the request of the client
   the Service Provider is obliged to inform you of this.
   The fee is payable on the basis of the fee request form, no later than 48 hours before the inspection, to the Service Provider.
   by transfer to the bank account of the Customer.
   customer data is incorrect, incomplete or incorrect, the Service Provider is not obliged to
   to arrange for its correction.
   The refund of the prepaid fee is only possible in the event of a serious breach of contract or force majeure
   is possible in case of force majeure.
   If the Client fails to appear for the examination or intervention, or is unable to attend through no fault of his/her own
   the Service Provider shall not be obliged to refund the fee paid, the Service Provider shall be
   by way of penalty; and in the event of unpaid fees, the Client is liable to pay the fees.
   If the Customer has not fulfilled his payment obligation within 15 (fifteen) days after the expiry of the
   the Service Provider shall be entitled to claim the reimbursement of the medical expenses already ordered but not yet
   the contract for services with immediate effect by extraordinary termination
   and the Service Provider expressly excludes any liability for the consequences thereof.
   The Service Provider is entitled to unilaterally change the current Service fees. The Service Provider may change the
   shall inform the Customer, upon request, of the fact of the change in the tariff and of the tariff list in force.
   The charges as modified by the Service Provider do not apply to charges under a service contract already concluded
   health services already ordered and paid for by the Customer, except for
   in the event that the Service Provider's charges are changed due to the use of the Service Provider's
   due to changes in the fees for the services provided.
   In the latter case, the Service Provider is entitled to charge the Customer for the change in the price of the
   in respect of the services paid for, but shall be obliged to provide the Customer with
   justify that the change in the fee for the services provided is due to the change in the fee for the services
   sort.
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6. Responsibility
   The Service Provider's services are used by the Customer on the basis of his/her individual decision. Client
   by using the service, you acknowledge that all medical interventions carry risks,
   and any risk for which the doctor cannot be held responsible must be borne by the patient.
   The Service Provider shall not be liable for the consequences that may arise from the Customer's use of the Service.
   arising out of a breach of its obligations under the contract, including these GTC, or
   doctors and other persons involved in the service, in connection with the treatment or care of the patient
   you do not follow the instructions, do not take the prescribed medicine or do not follow the
   you are taking your medicine as prescribed, or you are not taking the prescribed therapy as prescribed
   apply.
   The Customer acknowledges and declares in writing that, for the purpose of the investigation(s), if he/she
   a sample has been taken, but the results are not communicated to the Customer for reasons for which the Customer is responsible (e.g.
   data provision) in the post-sampling period until the results are expected to be available, the
   The Service Provider is not liable for any damage to your health caused by the cancelled therapy.
   The Service Provider shall take all reasonable steps to ensure that, in the provision of the Service.
   to comply with legal or other professional rules, in particular scientific
   reflect the current state of the art and evidence-based professional guidelines, or, in their absence, the
   sound, widely accepted literature or professional consensus
   based on professional recommendations, and to ensure that the service of the available resources
   to be delivered in a professionally effective way, making optimal use of.
   The Service Provider shall be liable for the negligent breach of contract in the field of health services
   the amount of compensation in connection with the Ptk. 6:152, the amount of the compensation for the damage caused by the Customer in connection with the
   the amount of the Service Fee payable to the Service Provider during the period of the
   the Customer acknowledges.
   The Service Provider excludes its liability if:
   - the amount of sample taken is insufficient to carry out the test and therefore
   the sampling must be repeated;
   - if the sampling was organised by another healthcare provider and the sample was taken by
   does not release the medical certificate holding the sample despite a duly issued and sent request for
   Service provider;
   - the sample was sent in a verifiable way, but was lost or destroyed during transport,
   has become unfit for use (unless the sample is collected in person);
   - the sample is unsuitable for testing;
   - the documents required for the identification of the sample are missing or incomplete
   - in this case, the Supplier shall take the unidentified samples in accordance with the
   disposed of in accordance with the treatment rules;
   - the sample is received by the Service Provider without the necessary documentation for identification -
   in this case, the Supplier shall take the unidentified samples in accordance with the
   disposed of in accordance with the treatment rules.
   - The Customer did not follow the instructions given by the Service Provider to take the sample
   preparation, or instructions from the sampling professionals at the sampling site
   - The Customer shall not inform the Supplier before placing an order of any medical or other
   condition, which may cause an emergency situation at the sampling site and may prevent sampling,
   may render the sample unsuitable for testing.
   ·
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   The Service Provider shall not be liable for the Customer's personal belongings at the place of service and shall not
   must keep the abandoned items (e.g. jacket, umbrella) and deliver them to the Customer.
7. Complaints handling
   For complaints about the health service, the Service Provider's customer service
   by the member of staff responsible for the matters.
   Title: Barbara Konrád
   phone: +36 30/108-59-16
   e-mail: test@dualdur.com
   The Service Provider shall only accept complaints regarding the health service in writing, addressed to.
   on presentation of an invoice for a health service. The Service Provider shall reject the complaint 30
   within one day and inform the Customer in writing of the outcome.
   The Service Provider hereby informs the Customer that, in accordance with the provisions of Act CLV of 1997 on Consumer Protection.
   where the quality of the service between the consumer and the business,
   and disputes concerning the conclusion and performance of a contract between the parties, i.e. consumer
   a dispute arises, there is a possibility of reaching a settlement, failing which
   refer the matter to a conciliation body for a decision.
8. Processing of personal data, data protection
   To use the service, the Customer must provide the Service Provider with at least.
   the following data: at the time of application for the examination: surname, given name, name at birth, place of birth
   and time, address, telephone number, e-mail address, patient record form: social security number. The Individual Contract
   and, for the purposes of establishing the identity of the Customer, the Customer shall
   gives his/her consent to the identification of the Service Provider or his/her intermediary, or
   your representative's identity document (identity card, passport or driving licence) and
   ask for your address card and make a copy if necessary.
   In all cases, the Service Provider shall process data based on the Customer's prior consent in accordance with the
   in full respect of the law, in particular the right to information self-determination
   Act CXII of 2011 on the Right to Information and Freedom of Information (Info. tv.) and the Freedom of Information Act of 1997.
   Act XLVII on the processing and protection of health and related personal data
   in accordance with the law.
9. Relations and communication between the parties
   The Parties shall duly notify each other of notifications and declarations relating to their contractual relationship.
   in principle electronically, by e-mail.
10. Patients' rights
    10.1 Customers have the following rights in relation to health benefits:
    i. right to self-determination,
    ii. right of contact,
    iii. the right to refuse benefits,
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    iv. the right of access to medical records,
    v. the right to information,
    vi. the right to choose a doctor.
    10.2 The Customer is entitled to receive full information in an individualised form. The Customer shall be
    shall be governed by the provisions of the Labour Code. The Service Provider shall
    stipulates that the information is provided to the Customer either orally or in writing, at the Customer's choice.
    you can enter. The Service Provider shall provide the information in Hungarian.
    If the Client requests the use of an interpreter or sign language interpreter for the provision of information, the Client shall.
    the selection and appointment of such person is the responsibility of the Customer and the Customer shall pay the fees and expenses of the Customer
    to wear. The Service Provider shall not be liable for the conduct and activities of the interpreter.
    The medical records of each test performed and provided to the Client,
    or, by signing the receipt of the invoice, acknowledges that the invoice is satisfactory and that the
    information from the Service Provider or the person acting on its behalf.
    10.3 The Customer has the right to self-determination. Within this framework, the Customer is free to decide,
    whether you wish to use the Provider's health services. The Client's decision does not affect
    however, the Customer's obligation to pay the charges shall be limited to the amount of the
    for services which have been started and for which the Customer is obliged to reimburse the Service Provider.
    The Client may withdraw his/her consent to the investigation at any time, without good cause.
    however, in the event of withdrawal, it shall be liable for the costs incurred and justified by the Service Provider as a result.
    reimbursement of costs.
    Unless otherwise provided for in the Civil Code, a Client who is able to act shall, by authentic instrument and with full probative force.
    by a private document or, if you are legally incompetent, by a statement made in the presence of two witnesses
    (a) may designate the person who has the capacity to act on his or her behalf as the person entitled to give consent or to
    to exercise the right of refusal, or who must be informed pursuant to Section 13 of the Act,
    b) with or without the designation of the person specified in point a) in accordance with Paragraph (2) of Article 16 of the
    may exclude any person from the right to give consent and to refuse to give consent instead of
    and from the provision of information pursuant to Section 13 of the Act.
    If the Customer is incapacitated and does not have the capacity to act pursuant to point (a) of the preceding paragraph
    the person entitled to make the declaration, the right of consent and the right of refusal are governed by the Eütv.
11. § (2) shall be entitled in the order indicated therein. In a row
    in the event of a declaration to the contrary by the holder of the right to make a declaration, the expected state of health of the Customer
    the most favourable decision should be taken into account.
12. Final provisions
    11.1 In the event of invalidity of any provision of these GTC, the legal consequences of such invalidity shall be.
    the invalid provision shall apply. Invalidity of this provision shall be governed by the Uniform
    and the other provisions of the GTC are not affected.
    11.2. In this case, the regulation(s) that apply (even by way of supplementary interpretation) are those which
    are the best possible match for the economic consequences of the invalid or unenforceable provision(s)
    objectives. Should such an interpretation be impossible for legal reasons, the Parties shall
    irrevocably commit themselves to providing - in the spirit of these rules - additional
    Contract(s) are concluded. The provisions of the previous paragraph shall apply mutatis mutandis to the GTC
    any regulatory gaps that may have arisen in the implementation or interpretation of the Directive.
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    11.3 The Service Provider is entitled to unilaterally amend the GTC at any time, but is obliged to notify the fact of the amendment,
    and publish the amended GTC on its website. The modification of these GTC shall not affect the validity of any
    the Individual Contract concluded.
    11.4 The Annexes form an integral part of these GTC.
    11.5 The provisions of Hungarian law shall govern these GTC and the legal relationship between the Parties. The Parties shall not be bound by any
    settle disputes primarily by negotiation, and if that fails, they submit to the
    the competent court/judicial tribunal having jurisdiction.
    11.6 In matters not regulated in these GTC, the provisions of the Civil Code and the Civil Code and the applicable
    shall be governed by the Hungarian law in force, and in particular by the following:
    - Act LXXXIV of 2003 on Certain Issues of the Performance of Health Care Activities;
    - on the processing and protection of personal data concerning health and related
13. Act XLVII of 2007;
    - on the general conditions for the provision of health services and on the
    (VII.15.) of the Government Decree 96/2003;
    - on the minimum professional requirements for the provision of health services
    60/2003 (X.20.) ECMR;
    - on prohibiting unfair business-to-consumer commercial practices of 2008
    Act XLVII (Fttv.);
    - Act CLV of 1997 on Consumer Protection.
    Annex:
14. No.: Services
15. No.: Service tariffs
    The Customer can obtain Annexes 1 and 2 on request from one of the contact details given above.
    request it from the Service Provider.
    These General Terms and Conditions shall enter into force on 1 May 2021 and shall remain in force until revoked or
    are valid until amended.
    The last update date of these General Terms and Conditions is 06.03.2025.